We at Redwolf strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at [email protected].

What is Redwolf's Exchange Policy?

If you are unhappy with the product that you have received or need a size change, you can request a return for it from your Orders Page.

Once the returned item(s) are received back, they will be checked and we will issue credits in your Redwolf Wallet for the value of the products returned. A return handling charge of Rs. 50 per product will be applied, except in the case of a wrong or defective product sent. Alpha Members are entitled to free returns and will not be charged any return handling fees. Cash on Delivery handling charges and shipping charges are non-refundable. You can then use these credits to place a new order.

Items will have to be unused and returned within 15 days of delivery.

I have received a wrong/defective product. How do I proceed?

Please request a return for it from your Orders page and mention the error or defect in your order.

Please raise a return request or inform us by sending a mail to [email protected] within 48 hours of delivery in case you have received a wrong product. Taking a video of opening the package will help in a quick resolution for damaged or defective products.

Please inform us by sending a mail to [email protected] within 48 hours in case you have not received your order but you have received an email or SMS saying that your order is delivered.

What sort of checks do you do for Returned products?

We check products to ensure that they are unused and in the same condition as they were when they were sent out to you. Clothing products with tags should have the brand tags intact, products with removed tags indicate usage and will not be accepted for returns.

How long will the return process take?

Once you request a return, we will arrange for the product to be picked up from your address. This Reverse Pickup facility is only available for pin codes supported for Reverse Pickups by our courier partners. You will need to keep the product(s) packed and ready for pick-up. We will issue credit for your return after it reaches our office and the products are verified. This process will take 7-10 working days from the date of raising the return request.

What if my pincode is not supported for Reverse Pickups?

We request you to self-ship the product to us. We will credit your Redwolf Wallet with credits worth Rs.100 in lieu of the shipping costs in case you received a wrong or defective product.

How do I self-ship the products?

Please pack the items securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.

You can courier the product(s) using any cost-effective courier solution or speed post to the following address:

Red Wolf Apparel LLP
Unit 15, Patel Industrial Estate,
Building no. 2, behind Range Office,
Gauraipada, Vasai east, Maharashtra 401208, India

What are Redwolf credits?

Redwolf Credits are store credits that can be utilised to make purchases on our website. You can view your available credits in your wallet here.

1 Credit is the equivalent of Rs. 1.00 while making a purchase and can be utilised during the checkout process.

Redwolf Credits are non-transferable. They cannot be transferred to any other Redwolf account or be converted to Indian currency and transferred to your bank account.

Redwolf Credits are solely the equivalent of store credit on www.redwolf.in and should not be confused with any sort of banking or financial services.

Do credits in my Redwolf Wallet have an expiry date?

No - credits do not have any expiry date and can be used with a future order.

Can I get a refund in my bank account for a return?

Prepaid orders have the option of receiving refunds either in the form of credits in your Redwolf wallet or back to the same Bank Account, Card or Wallet from which the original payment was made. Requests for bank transfers can only be made for up to 7 days from when the return is delivered.

Refunds for Cash on Delivery orders will only be issued as credits in your Redwolf wallet, unless you have received a wrong or defective product.

Can I return some products out of a larger order?

Yes, you can return a part of an order, but any discounts, coupons, or combo offers applied on your order will not be considered when processing these returns.

What products cannot be returned/exchanged as per Redwolf's Exchange Policy?

Face Masks, Phone cases, Coffee Mugs, DTG T-shirts, DTG Hoodies, DTG Pullovers, DTG Tank Tops, Coasters, Posters, Caps, and Fridge Magnets and Headphones are Print-on-demand products. These are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products. Product eligibility for returns applies to both Alpha members and non-members.

We do not accept Returns or Exchanges for Boxer Shorts and Socks in the interest of hygiene. We also do not accept returns for Badges, Stickers and Pins.

We will also not accept Returns or Exchanges on Pre-ordered products or for products under any special promotions such as Mystery T-shirts where it is specifically indicated that the product cannot be returned or exchanged.

Any membership subscription is not eligible for return. Membership subscriptions are non-cancellable and non-transferable.

In case of any sort of manufacturing defect, you can mail us at [email protected] and we'll help you out.

What is Redwolf's Exchange Policy for Boxer Shorts?

We do not accept Returns or Exchanges for inner wear in the interest of hygiene.

In case of any sort of manufacturing defect, you can mail us at [email protected] and we'll help you out.

What is Redwolf's Exchange Policy for Face Masks?

We do not accept Returns or Exchanges for face masks in the interest of hygiene.

In case of any sort of manufacturing defect, you can mail us at [email protected] and we'll help you out.

What is Redwolf's Exchange Policy for Socks?

We do not accept Returns or Exchanges for socks in the interest of hygiene.

In case of any sort of manufacturing defect, you can mail us at [email protected] and we'll help you out.

Can I cancel my order before it is Shipped out?

You can cancel your order from your Orders page if it has not yet been processed at our office. All orders are usually processed by 11 AM every working day. Orders containing Face Masks, DTG T-shirts, DTG Hoodies, DTG Pullovers, DTG Tank Tops, Posters, Mobile Covers, Coffee Mugs, Coasters and Fridge Magnets can not be cancelled once these products have been manufactured as they are printed on demand.

Can I get a refund for my Prepaid order if I cancel it?

Yes, we can refund your Prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure.  Refunds will be processed through the same mode of payment within 10 working days.

Is there any limit on the number of times the same product can be returned.

Yes, the same product can not be returned more than 2 times. We reserve the right to refuse a return in case of any abuse of the Returns process.

If you have any further questions about the return/exchange policy then please contact us at [email protected]